All refund requests are subject to administration approval. Allow four to six weeks for refunds to be processed.
Requests for refunds must be received in writing 10 business days prior to the start of the program. A $10 processing fee will be charged, or you can receive a 100 percent credit toward another program. No refunds will be issued after the program begins, except for documented* medical reasons.
Recreation cards will not be refunded after 10 business days from date of issue. Requests for refunds must be submitted in writing with the card or pass attached. A $10 processing fee will be deducted from all refunds.
If the city must close a pool or skate park unexpectedly, participants who have been at the facility for less than an hour may be given a rain check for another visit.
*A medical form signed by a doctor stating the individual is unable to participate for the remainder of the program will entitle the individual to a prorated refund from date of notification or credit toward another program. Please notify staff as soon as possible of any medical reason for withdrawal.
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